Terms Of Service

Using The Service

Vaelith Coffee provides customer, waiter, and admin web workspaces for browsing the menu, managing carts, placing orders, handling dine-in tables, and operating the coffee shop.

You agree to use the service only for lawful, intended coffee shop activity and not to interfere with authentication, orders, tables, notifications, support, or administrative tools.

Accounts And Roles

Customers, waiters, and admins have different permissions. Customers manage their own orders and account. Waiters manage assigned order workflow and dirty tables. Admins manage the catalog, users, tables, analytics, maintenance, and audit visibility.

You are responsible for keeping your account access secure. If you believe your account was misused, contact support.

Orders And Dining Sessions

Orders may be dine-in or takeaway. Dine-in orders can be linked to a table and dining session. Additional dine-in orders during the same visit use the active dining session.

A table can move through reserved, occupied, dirty, and free states. Leaving a table closes the dining session and may require waiter cleanup before the table is available again.

Displayed prices, options, discounts, availability, stock, and product details are managed by the coffee shop and may change over time. Order item prices and selected options are stored as a purchase snapshot.

Payments

The application currently records a payment method selection such as card or cash. It does not currently process real payment intents, cards, Stripe, delivery tracking, or external payment settlement.

If real payment processing is added later, additional terms or payment provider rules may apply.

Catalog, Media, And Customization

Admins can manage categories, products, images, stock, availability, discounts, calories, volume, tags, and customization option groups.

Customers can choose active customization options where available. Required option groups must be completed before adding an item to cart.

Support And Notifications

Support messages may be submitted from the Support page. The coffee shop may respond using the contact information provided.

The application may show in-app notifications for account, order, table, and dining-session events. These notifications are part of the operating workflow and may differ by role.

Maintenance And Availability

The service may enter maintenance mode. During maintenance, non-admin users may see a maintenance screen while support and authentication routes remain available.

We try to keep the service reliable, but features may be unavailable during deployment, backend maintenance, email provider issues, network problems, or other operational events.

Account Actions

Account status can affect access. Suspended, deactivated, or pending accounts may be blocked from login or ordering until the correct restore, setup, verification, or admin action is completed.

Admins can revoke sessions and manage staff or customer states according to backend rules. Customers may restore self-deactivated accounts by email code when supported.

Contact

Questions about these Terms can be sent through the Support page.